Client Partner

Location: Remote

Reporting to: Client Services Lead

Are you a data-driven growth specialist looking for your next challenge? Look no further than Massive Rocket - the UK-based Data & CRM Consultancy that’s taking the world by storm!

With clients across Europe, the US, and Africa, we help businesses understand their customers and drive predictable growth through our core services of CRM Automation and Data & Analytics.

Our international team renders services to a diverse range of clients encompassing Financial Services, Aviation, Music, Media, Streaming and Sports sectors.

💨 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe, the US, and around the globe

🪐 100% remote forever

🌴 Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

We are looking for a Client Partner to manage and grow our customer accounts and relationships. The Client Partner will be responsible for the quality of all client-facing delivery and will also play an active role in business development activities.

The Client Partner (jointly with the Project Manager) will be a subject matter expert with knowledge in CRM, CDP, Account Management, Project Management, Strategy and Architecture. The Client Partner will be the voice of the customer and own the end-to-end responsibility for the success, client satisfaction and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth.

• End-to-end responsibility for the success and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth.

• Establishing and maintaining the client relationship standard of excellence for the agency to follow.

• Managing senior client expectations, increasing client satisfaction and engagement.

• Identifying, qualifying and developing new opportunities within existing clients to maximize account growth.

• Building relationships, identifying and qualifying new business opportunities.

• Scoping projects with the support of the delivery team

• Creating proposals & Pricing with the support of the delivery team

• Closing Projects and briefing the delivery teams

• Determine the strategic direction and tone for all client accounts.

• White-boarding solutions with customers and working with delivery teams to create project proposals.

• Ensuring all work is completed on time, delivered to the clients’ strategy and budget.

• Managing tracking and reporting of performance to uphold team accountability and promote quality of service.

• Working with the delivery team to ensure projects are appropriately staffed and profitable.

• Developing growth action plan and roadmap and managing end to end commercial retention and expansion of all client accounts.

• 8+ years experience in a client facing role

• Technical Engineering or Technical Marketing Background

• Experience and expertise in at least 4 of the following areas

◦ CRM

◦ CDP

◦ Consulting / Business Analyst

◦ Account Management

◦ Project Management

◦ Strategy

◦ Architecture

• Experience managing multiple complex projects