Datacenter Quality Assurance Program Manager – Leases

Microsoft Cloud Operations + Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

As a Datacenter Quality Assurance Program Manager - Leases, you will play a critical role in ensuring the reliability, uptime, and availability programs of our datacenter Lease infrastructure from initial planning phases through construction delivery, your responsibilities will span across electrical, mechanical, telecommunications, and civil, structural, and architectural (CSA) domains and will be responsible for identifying process improvements that focus on speed time to market, improve predictability, safety, quality, and cost. If you are passionate about maintaining high standards and driving excellence, this role is for you.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. **

Responsibilities**

• • Quality Management & Assurance (QA) Program:
  • Collaborate with cross-functional and regional teams to establish and validate datacenter availability criteria and metrics.
  • Develop lease construction delivery quality management program with design, delivery and operations stakeholders and work with regional leaders & Lease Providers on adoption & implementation.
  • Monitor and analyze datacenter availability criteria and metrics, and work with portfolio and regional leaders and lease providers to implement Lessons Learned into the Quality Assurance Program.
  • Work with the Datacenter Operations team and Lease Providers on defining, implementing, and supporting QA processes for datacenter operations.
  • Risk Mitigation:
  • Identify potential delivery risks related to datacenter operations.
  • Work with the Datacenter Operations team on feedback from their regular standards, requirements, and procedures audits; ensure the QA program is updated to reflect Lesson Learned.
  • Investigate technical incidents during Commissioning, identify root causes, and drive corrective actions.
  • Develop contingency plans and disaster recovery procedures.
  • Implement risk reduction strategies.
  • Documentation and Reporting:
  • Ensure all Operations and Maintenance, QA processes, incidents, and system configurations are reviewed with the Datacenter Operations team and submitted by the Lease Provider with handover documentation.
  • Generate regular reports for management and stakeholders.
  • Communicate performance trends and improvement opportunities.
• Other
  • Embody our culture and values

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Construction Project Management, Architecture, Engineering, or related field AND 12+ years related experience
  • OR equivalent experience.
• 5+ years managing complex and remote IT projects involving internal stakeholders and external vendors

Other Requirements

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor’s degree in a relevant engineering field (e.g., Electrical, Mechanical, Civil)
• Experience developing global/regional quality management systems frameworks.
• Proven experience in datacenter operations, quality assurance, and infrastructure management.
• Knowledge of electrical systems, mechanical engineering principles, and/or CSA best practices.
• Analytical, problem-solving, and communication skills.
• Certifications such as CDCP (Certified Data Center Professional) or similar are a plus.
• Proficient with enterprise software applications (e.g. O365) and project management platforms such as Microsoft Project, Procore, Primavera P6, Autodesk, etc.

Construction Project Management IC6 - The typical base pay range for this role across the U.S. is USD $124,800 - $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $292,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay **

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.