Lead Consultant - Affiliate

Make a difference. Be happy. Grow your career.

THE ROLE

Provide consulting services and subject matter expertise to clients with a focus on application/module, application suite, or training capacity. Work directly with the Epic Implementation, Affiliate or Training Solutions team to provide exceptional on-site solution delivery based upon the needs of Nordic clients.

Key Responsibilities

The Lead Consultant, Implementation Services will perform, and is not limited to, any combination of the following duties and responsibilities below:

EDUCATION AND ADOPTION

• Perform duties of PT, CT, and training coordinator roles as needed, in both classroom and virtual environments
• Create, distribute, and analyze training assessments throughout training lifecycle
• Manage and complete curriculum design
• Lead/participate in curriculum review board, documenting outcomes and updating approach
• Complete MST planning and build, using Epic’s Mitosis and Scottie tools
• Advise client on Virtual Instructor Lead Training approach, and execute agreed-upon strategy
• Coordinate and participate in eLearning creation
• Define and manage credentialing program, tracking participants and outcomes
• Facilitate data gathering and use of training calculator
• Coordinate training logistics, such as classrooms, equipment, training schedule, etc.
• Administer Learning Management System as needed

PROJECT MANAGEMENT AND DELIVERY

• Support projects with a goal of delivering on time, on budget, and with positive and measurable outcomes
  • Monitor project health for assigned area(s); identify, document, mitigate, or escalate issues as needed
  • Maintain detailed application/area plan; maintain risk/decision trackers
  • Complete build plan and effort estimates, and maintain detailed build and workflow documentation
  • Complete workflow design, system configuration, testing, data migration, validation, support, and issue resolution

• Act as positive change agent during change management process
  • Shepherd project-specific content through approval and migration process
  • Understand impact to application/area of requested changes made via Change Review Board (CRB)

• Define, manage, and adhere to project scope
  • Prepare decision documents with thorough investigation, background summary, pros/cons list, and recommendation 
  • Work towards consensus and decisions that best support client’s needs and project goals and guiding principles
  • Use, update, and customize client and Nordic and vendor-provided tools throughout project life cycle
  • Create professional project deliverables and communications that are appropriate for a leadership level audience
  • Come well prepared for presentations and deliver material in a confident and professional manner; facilitate departmental and potentially executive-level meetings
  • Manage meetings effectively; identify audience, prepare agendas and goals, take notes, track follow ups
  • Produce regular status reports; perform project close, lessons learned, and knowledge transfer activities

CONSULTANT TEAM MANAGEMENT

• Provide overall project and application team direction in collaboration with other leaders and Nordic Engagement Advisor
• Work with Engagement Advisor to interview and identify project team members, as needed
• Coach and mentor team, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance
• Assign project work across team members, track progress, and adjust assignments as needed to meet deadlines and maintain project momentum
• Hold team accountable for adherence to Nordic standards of quality, clarity, professionalism, and consistency. 

SALES ENABLEMENT

• Support the creation of Nordic solution materials, such as toolkit documentation and proposals
• Discuss client needs with Implementation Services leadership for new solution creation
• Share lessons learned and best practices with the Implementation Services team and help improve our solutions, tools, and recommendations based on learnings
• Take direction from Nordic Enterprise, including Engagement Advisor and Implementation Services leadership
• Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested 

SKILLS AND EXPERIENCE

• Bachelor’s degree or equivalent work experience required
• Epic or applicable training certification required
• 5+ years full-cycle Epic implementation or training experience
• Experience with Community Connect, merger, acquisition, or other EMR extension or implementation projects or experience with pre and post-live training programs, curriculum development, training coordination, and MST build
• Strong written and verbal communication skills
• Strong customer service attitude and skillset
• Self-starter with ability to meet deadlines and monitor one’s own work product
• Proven ability to thrive in, and foster, an existing team-oriented culture rooted in respect, high ethics and integrity, teamwork, camaraderie, collaboration, and effective communication
• Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
• Experience in sales or presenting to large groups or key stakeholders preferred
• Solid knowledge of Microsoft Office Suite, including PowerPoint, Word, Outlook, and Excel
• Must demonstrate and embody Nordic’s maxims

ADDITIONAL DETAILS

• Works primarily at client locations, some of which may be in hospitals and medical clinics
• Additional work to be performed in a professional office environment and/or remotely
• Ability to travel up to 100% of the time
• Position works a non-traditional schedule; work may be needed on weekends or evenings