Mortgage Loan Officer - Remote | WFH

Position Purpose

We are currently seeking a detail-oriented and customer-focused individual for the following position. This role plays a crucial part in our team, responsible for conducting initial file reviews, ensuring disclosure compliance with program requirements, and confirming adherence to underwriting guidelines for various loan programs. **

Responsibilities**

• Facilitate direct communication of Approval Conditions necessary for Closing with Escrow, Realtors, Loan Officers, and Borrowers.
• Manage files efficiently between Loan Officers, Loan Officer Assistants, and Underwriters, serving as a key contact for third-party vendors involved in loan processing.
• Demonstrate the ability to organize and prioritize client pipelines, understanding the loan submission process and meeting service level expectations.
• Stay current on FHA/VA/Conventional/Jumbo loan programs.
• Foster positive relationships with internal departments and external contacts, ensuring smooth collaboration.
• Document all client interactions in the loan origination software.
• Collaborate closely with operations staff to ensure a seamless and accurate loan process.
• Uphold the highest standard of customer service.
• Thorough understanding of compliance regulations and agencies, including FHLMC, FNMA, FHA, and VA guidelines.
• Perform additional duties as assigned.

Organizational Relationship

This position reports to the Loan Officer Manager. **

Position Administration**

• Job Code: Administrative Support Worker
• FLSA: Non-Exempt

Requirements

Education and Certifications:

• High school diploma or equivalent.

Skills

• Two (2) - Four (4) years of relevant experience.
• Proficient in Microsoft Office Suites (e.g., Word, Excel, Outlook, etc.).
• Strong organizational and attention-to-detail skills.
• Effective decision-making and problem resolution abilities.
• Demonstrated analytical, math, and customer service skills.
• Strong verbal and written communication skills in the English language.

Abilities

• Quick learning of bank-programmed software.
• Build and maintain relationships with accounts while delivering exceptional customer service.
• Flexibility to work during all branch hours, whether remote or in the office, including weekends and evenings.
• Collaborate effectively within a team environment.
• Read and comprehend simple instructions, short correspondence, and memos.
• Interpret documents such as procedure manuals, general business correspondence, and/or journals, or government regulations.
• Directly engage with the public, whether on the phone or face to face, following the Bank's Customer Service Standards.

Employment Type: Full-Time

Salary: $ 40,000.00 140,000.00 Per Year