Product Analyst

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary
 

Seeking an experienced Product Analyst to help enhance our digital patient experience, matching Crossover’s exceptional clinical service and care delivery model. Our patient engagement platform provides our patients with a frictionless healthcare experience, while saving our providers clicks, taps, and time. This hands-on role will translate the Crossover philosophy, delivery model, design guidelines, and values into a patient centered platform.

We are seeking a product requirements analyst who can help translate the Crossover product roadmap into a detailed and thorough set of agile user stories and related requirements, collaborate deeply with our design team for UI and UX specifications, and also assist the overall product team with validation/testing/investigation as well as gathering feedback from users.

The ideal candidate is a fearless, proactive self-starter who can act independently, thrives in the constructive chaos of a start-up, and is passionate about improving the lives of patients and providers alike. 

The ability to crystalize concise, development-ready user stories from complex needs is a basic skill expected for this role.

Job Responsibilities

• Analyze, organize, document, articulate, and validate user stories within an agile SDLC

• Elicit detailed requirements from internal and external stakeholders

• Write epics and user stories that thoroughly depict expected behavior for the software

• Proactively investigate issues (bugs or flaws) that affect the platform in the market

• Collaborate  with UX, Design and Marketing to deliver detailed concepts to development

• Understand our market and customers via research, surveys, direct feedback, and analysis

• Analyze alternative offerings in order to better understand the competition

• Assist Product Owners/Managers in prioritizing and managing requirements

• Assist in designing, monitoring, and operationalizing key product metrics to gain insights about your market, product, and users (internal and external)

• Assist in developing and executing test cases

• Assist product managers and / or operational teams in the creation of user-facing materials (clinical or technical)

• Demonstrate features to internal and external stakeholders

• Develop exhaustive use-case scenarios to test the design of the system

• Participate in beta and release activities

• Communicate the context, design and intention of the requirements to the developers

• Cross-integrate requirements into other application areas when appropriate

• Performs other duties as assigned 

 

Required Qualifications

• 2+ years healthcare software product development experience

• 2+ years consumer software product development experience 

• Worked as an individual contributor as well as a member of a high producing team

• Become a key contributor on a product development team providing specifications and subject matter expertise

• Maintained knowledge of clinical workflows, best practices, and industry regulations

• Gained technical acumen and knowledge in Healthcare IT

• Successfully worked in a highly agile and continuously self-optimizing team structure

• Mastered various Product, Design, and Dev tools, such as Google Apps/Suite, Product Board, and Pivotal Tracker

• Demonstrated excellence in organization, detail-orientation, communication (functional and technical information)

• Been awarded a BS/BA or accreditation in a relevant clinical degree, a related discipline, or equivalent work experience

Preferred Qualifications

• Mobile application product development

• Experience working in a startup or entrepreneurial organization

• Pragmatic Product Management certified

• Experience with BugHerd, Asana, PivotalTracker, Productboard

Physical Job Requirements

• Requires corrected vision, hearing and speech within normal ranges

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The base pay range for this position is $91,720.00 to $107,771.00 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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