Wide Body Charter Desk Operations Manager

About Ascent

At Ascent, we solve supply chain challenges for thousands of customers worldwide. Ascent is a recognized supplier of the year for multiple Fortune 500 companies as well as a partner to thousands of small and medium-sized businesses. Ranked among the Top 100 Global 3PLs by Inbound Logistics as well as the Top 40 3PLs and Top 20 Freight Brokerages in North America by Transport Topics, Ascent's #1 market share in the North American ground and air expedite market has provided it the foundation to become the preferred logistics provider to a marquee portfolio of the world's largest and most sophisticated corporations. Ascent's offerings include truckload, less-than-truckload, global forwarding, air charter, specialized, brokerage, managed transportation and expedite solutions. The company moves over 430,000 shipments annually through its competitive PEAK freight marketplace. For more information about the company, please visit Ascent's website: www.ascentlogistics.com.

Our Purpose

We elevate the world of logistics through passion and innovation.

Our Mission

We want to do more things and provide more solutions for more customers in more places around the globe with lower operating risk and flawless execution.

What You’ll Do

The Charter Desk Operations Manager will support and participate in the Wide Body Air Charter Development by procuring and executing contracted charter missions. In addition, you will be contributing to the buildup and development of the air charter division as set forth by the Charter Manager and VP Project Cargo sales. Administrative tasks and day to day additional tasks will be part of your activities.

• Provide comprehensive solutions to the internal stakeholders, sales, and business developers for wide body air charters (over 50,000 lbs)

• Provide operational consultative information and solutions pertaining tailor made airfreight services

• Set up and execute / monitor and follow up on the contracted air charter mission

• Provide comprehensive information, communication and tracking of contracted air charter missions

• Work hand in hand with all Ascent operational and Customs entities to create and execute turnkey air charter solutions, globally

• Curate and foster the relation with key aircraft operators, globally

• Curate and foster the relation with key ground handling services and airport information for air charter operational set up and execution globally

• Provide technical expertise in aircraft type and loading concepts / requirements for complex loads, including sourcing of ancillary services such as cargo inspections and required equipment for cargo handling, loading, and offloading

• Contribute and participate in the wide body air charter product development from an operational angle

• Contribute and participate in the creation and formation of coaching and training modules for the internal Ascent stakeholders

• Fulfill administrative tasks related to the air charter desk, including data entry in operational systems and issuance of transport documents

What You’ll Bring

• Bachelor’s degree from four-year college or university; or equivalent combination of education and experience.

• A 10-to-15-year minimal experience in airfreight, aircharter and air logistics

• An in-depth knowledge of all matters airplanes: most current freight and belly freight aircrafts ranging from B727 through B747-400F/-8F and out of gage aircrafts

• An in-depth knowledge and understanding of the current main global asset owners and operators

• Must demonstrate an apt and agile characteristic for solutions and integration

• Driven by result and accomplishment

• Apt to integrate and connect with the Ascent structure, business model and philosophy

• Apt to work with all standard Microsoft applications (Word, Excel, PowerPoint).

• Be able to formulate and present a comprehensive aircharter operations process, and solution (written/verbal)

• Be able to contribute to the formation and creation of processes and protocols

• Be able to work independently and manage crisis situations on behalf of internal stakeholders and customers

• Multilingual is preferred

• Bring an existing network of carrier and operator connections

• Be a 24/7 global person

Ascent’s Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay

Additional Considerations

• Travel Requirements - up to 50%