Sr Field Technical Support Specialist m/f/d

Job Description

The ADI Centre of Excellence is handling technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. **

Key Responsibilities:**

• Work with the internal technical team to offer support to customers and sales.
• Work closely with Field Sales & Key Accounts to provide customers with following value add technical services for CCTV, IP Video, & Access control:
• Site Surveys
• Project & system design
• Technical Product Demonstrations
• Develop & Deliver classroom-based training courses
• Pre- configuration
• Onsite Commissioning
• Post sales technical support both remote & onsite
• Post sales technical support remotely
• Provide service and customer support during field visits or dispatches
• Support on site installations either in person or remotely
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.