Match working

Customer Success Associate

72% Flex
Full Remote
Mid-level (2-5 years)
  • Remote from:United States
Request priority access (3/3)

Customer Success Associate

72% Flex
Remote: Full Remote
Experience: Mid-level (2-5 years)
Work from: United States...

Offer summary

Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field., 1-3 years experience in customer success, account management, technology preferred., Growth mindset, customer relationship building, excellent communication skills., Problem-solving skills, fast-paced adaptability, familiarity with CRM software..

Key responsabilities:

  • Build strong relationships with key stakeholders in law enforcement, security, and healthcare sectors.
  • Handle customer inquiries, escalations, and resolutions effectively and timely.
  • Collaborate cross-functionally for customer advocacy, needs identification, product enhancements.
  • Monitor customer metrics, drive adoption initiatives, conduct business reviews, proactive retention.
  • Act as a trusted advisor, drive onboarding, provide guidance, and champion brand loyalty.
HALO Body Cameras logo
Match working

HALO Body Cameras

Job description

Logo Jobgether

Your missions

HALO Technologies is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. 

What sets HALO apart is not just the cutting-edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose.

Position Overview:

We are seeking a dynamic and results-driven Customer Success Associate to join our team. The ideal candidate will be passionate about customer satisfaction and retention, with a strong background in building and maintaining relationships within the law enforcement, private security, retail, and healthcare sectors. The Customer Success Associate will play a pivotal role in ensuring our clients derive maximum value from our products and services, driving long-term success and loyalty.

Key Responsibilities:
  • Develop and nurture strong relationships with key stakeholders within assigned customer accounts, including law enforcement agencies, private security firms, retail chains, and healthcare providers.
  • Serve as the primary point of contact for customer inquiries, escalations, and requests, ensuring timely and effective resolution of issues.
  • Collaborate cross-functionally with sales, product management, and technical support teams to advocate for customer needs and drive product enhancements.
  • Conduct regular check-ins and business reviews with customers to assess satisfaction levels, gather feedback, and identify opportunities for upsell and cross-sell.
  • Proactively monitor customer usage and engagement metrics, identifying trends and patterns to anticipate potential churn risks and develop proactive retention strategies.
  • Drive customer onboarding and adoption initiatives, providing training and resources to ensure successful implementation and utilization of our solutions.
  • Act as a trusted advisor to customers, offering strategic guidance and best practices to optimize their use of our products and achieve their business objectives.
  • Champion customer advocacy initiatives, including case studies, testimonials, and referrals, to showcase the value of our solutions and drive brand loyalty.

    • Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or related field; or equivalent combination of education and experience.
  • Minimum of 1-3 years of experience in customer success, account management, or related roles, preferably within the technology or software industry.
  • Demonstrate a growth mindset by continuously seeking opportunities to build scalable processes to drive customer success and organizational growth.
  • Proven track record of building and maintaining strong customer relationships, with a focus on driving customer satisfaction and retention.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
  • Strong problem-solving and conflict resolution skills, with a customer-centric approach to addressing issues and challenges.
  • Ability to thrive in a fast-paced, dynamic environment, with a high degree of adaptability and resilience.
  • Experience working with law enforcement, private security, retail, or healthcare organizations is highly desirable.
  • Familiarity with CRM software (e.g.,Hubspot/Salesforce) and customer success platforms are a plus.
    • Benefits

    Generous Annual Leave Allowance
    Learning and Development opportunities
    Healthcare plan, to include family
    Regular company events and social initiatives
    401K
    Work from home setup allowance

    The HALO Hiring Process

    Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-3 weeks to complete and you’d be expected to start on a specific date.

    Application

    30 minute introductory meeting with the recruiting team 
    45 minute Interview with department hiring manager
    30 minute Assessment Interview followed by 30 minute meeting with wider department (Back to Back)
    CEO Meeting
    Offer!

    Diversity & Inclusion

    We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
    See more

    Required profile

    Match working

    Experience

    Level of experience :
    Mid-level (2-5 years)
    Spoken language(s)
    Check out the description to know which languages are mandatory.
    Match working

    Hard Skills

    Soft Skills

    • Team player, great leadership capabilities, excellent communication skills, proactive mindset, analytical thinking

    Are you interested?

    Register to see more offers

    Go Premium: Access the World's Largest Selection of Remote Jobs!

    • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
    • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
    • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
    • Try out our Premium Benefits with a 7-Day FREE TRIAL.
      No obligations. Cancel anytime.
    Upgrade to Premium

    Find other similar jobs

    🚀 Go Premium Today!
    Unlock Unlimited Access to the Largest Remote Job Platform!

    🚀

    Go Premium Today!
    Unlock Unlimited Access to the Largest Remote Job Platform!

    • Discover all Matching Remote Jobs available Worldwide
    • Boost your hiring chances: Apply faster and gain Priority Access to Recruiters
    Start Your Free TrialDon’t ask again