Account Manager - 100% Remote
74% Flex- Remote from:United States
Account Manager - 100% Remote
Offer summary
Qualifications:
5+ years experience in Account Management, Sales, or Customer Success at the executive level, Experience in SaaS/Technology companies and using data/analytics for client satisfaction and product optimization.Key responsabilities:
- Act as a trusted advisor and advocate for customers
- Lead product adoption, conduct QBRs, manage renewals, and identify upsell opportunities
- Drive relationships within organization and ensure seamless transition to ongoing success
Job description
Your missions
Who we are:
First impressions matter. Kicksaw is on a mission to transform the Salesforce consulting industry, putting employees and customers first. As a leader in the Salesforce ecosystem, we help companies manage their implementation processes, drive greater efficiencies, and create unmatched client relationships.
About the role:
The Account Manager position takes ownership of a portfolio of Kicksaw customers, commits to their success, and relentlessly works to drive relationships both within their organization and cross-functionally within Kicksaw.
What the Account Manager will do:
- Act as a trusted business advisor on behalf of the customer, thinking through not only their needs today but also their needs in the future
- Think strategically to identify opportunities for Kicksaw to innovate and respond to customer needs
- Communicate throughout all levels of Kicksaw and customer organizations to build consensus and align expectations
- Lead, drive, and manage Kicksaw product adoption and associated change
- Serve as the customer advocate and quarterback for all customer interactions with Kicksaw
- Establish strong relationships and understanding of customer’s organization
- Conduct QBRs (Quarterly Business Reviews) to the customer
- Identify and manage against key performance indicators for individual clients
- Responsible for securing all renewals for your customer book-of-business
- Increase Adoption Scores across each of your accounts and across your book-of-business
- Identify upsell and cross-sell opportunities within customer organization and work closely with Sales to ensure closure
- Ensure seamless transition from implementation to ongoing customer success
- Some travel may be required - 10-15%
The right candidate will have:
- 5+ years of experience in Account Management, Sales, or Customer Success working with customers at the executive level
- Experience using data and analytics to improve client satisfaction and product optimization, as well as sell new products/services
- Experience working within a SaaS / Technology company
- Experience thriving in a fast-paced environment
- Account management and strong relationship building skills
- Ability to self-motivate with a strong determination to succeed
Bonus points for:
- Previous experience with CRM systems, Salesforce strongly preferred
Additional details:
This full-time position is 100% remote (must be based in the United States or Canada) and includes competitive pay, comprehensive benefits package (medical, dental, & vision), unlimited PTO (with a four-week minimum requested), 18 paid company holidays, 401(k) match / RRSP match, technology stipend, professional development, annual company retreats, eligibility to participate in Kicksaw's profit-sharing and employee liquidity programs, and so much more!
- For candidates based in the United States, this position includes an annual base salary range of $100,000 - $135,000 USD + Commission
- For candidates based in Canada, this position includes an annual base salary range of $125,000 - 168,750 CAD + Commission
- Final compensation offers are based on level of experience, skillset, certifications, and education.
Why you’ll love working at Kicksaw:
Join a growing company with a clear vision to scale! In addition to competitive compensation and benefits, you’ll get to work with curious, knowledgeable, and adventurous team members who enjoy their work and are passionate about what they do.
Kicksaw is made up of a diverse group of lifelong learners, pioneering spirits, and creative thinkers. We’re all unique, but there are certain core values that we each adhere to. They’re our guiding principles, our collective “North Star,” that we live by today and push to be better at tomorrow:
- Be You
- Own It
- Work Together
- Keep It Simple
At Kicksaw, we’re growing fast and are anticipating more growth to come in 2024. We need great leaders to get there! If this role speaks to you, and you want to work with a company that’s fully remote, committed to supporting veterans, and focused on quality of life then please apply!
About Kicksaw:
Salesforce implementations, minus the headache. We’re all about forward-thinking, savvy solutions, done right the first time. It’s innovation the way you always dreamed it could be.
Kicksaw is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.
Required profile
Experience
Hard Skills
Soft Skills
- Strong relationship building skills
- Proactive and self-motivated
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