Global Billing and Revenue Project Analyst

Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 21,700 people in 30 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. 

We consolidated our position as the fifth-best company to work for in Costa Rica according to the GPTW ranking!

These results reflect the hard work and commitment to make Experian a great place to work, climbing from #14 last year to #5. It is also evidence of the company's work to ensure the well-being of its talent community through an inclusive culture, a balanced work environment, employee development, and flexible work practices.

Find out how to join the team at: www.experian.com/careers

Role Summary:

• An exciting and engaging opportunity within the Group Billing and Revenue Assurance Team in Group Finance, this role involves actively supporting the delivery of the strategy and objectives through global finance projects with particular focus on billing and revenue recognition.  
• The role holder will be responsible for supporting the delivery of the strategy and objectives by participating and progressing a number of Aria and other Billing projects.
• As a Billing Business Analyst, you will be working with the regional businesses to understand and document use cases, requirements and processes and provide subject matter expertise to determine improvements, investigation into solution options and designs that are aligned with the agreed Experian strategy.
• Job duties include project support, requirement gathering, system and requirements documentation, functional design, business case development, helping write strategy white papers, solution evaluations, ensuring definition of, and where needed, coordinating testing for any development and system enhancement initiatives.
• Business Analysis and Project Management skills with a good understanding of key finance processes and experience in the finance function of a multi-national company.

Why this role is critical to us

• The successful candidate will play a vital role in managing, implementing, and supporting the global finance strategic solution – Aria. This includes the global roll-out and driving the ongoing development and delivery of further enhancements and new capabilities/modules – in addition to supporting other global finance priorities as needed - including, but not limited to, Billing Operations, Fast Close, integrations with the Enterprise Data Lake and alignment with other enterprise solutions and processes.

What you’ll be doing:

• Work with line manager to prioritize objectives, billing strategy and project deliverables.  Help make decisions about the best way to implement the business requirements and business processes, which include process documentation, strategy papers, writing business cases and gap analysis work and best practice guidance material as well as delivery of efficient solutions to meet the needs of the business.
• Serve as a subject matter expert on Billing including developing/implementing best practices, systems, processes, and tools; and liaising with 3rd party providers.
• Support regional teams in developing billing business cases and proposal options ensuring alignment with the agreed global billing strategy.
• Provide best practices and ongoing support to the business on how to leverage tools and systems and global standardization of billing process and functionality as well as business process change.
• Collect and create / document business billing requirements. Understand and interpret business requirements into standard capabilities and processes. Document the business objectives and business processes and translate business needs into actionable system development. 
• Propose and document process and commercial standardization that enables simpler automated solutions and processes.   
• Work with 3rd-party consultants, Project Partners and EITS/GCSS and solution owners to translate requirements into functionality and process for solution design documents that can accomplish goals.
• Act as the interface between business and technical teams.  Responsible for defining the requirements and agreeing solution design with tech lead and product manager.
• Prioritize feature backlog and development for the product.
• Collaborate closely with engineering teams to ensure requirements are understood, properly estimated, and prioritized correctly. 
• Ensure suitable handover from Project to Operations team including supporting documentation of user manuals and training for operational teams.
• Analyze, manage, iterate, and track the continued success of features in production.
• Provide ongoing troubleshooting of issues, partner with 3rd-party consultants, CoE, Project Partners and GCS resources to address issues, and raise data quality issues as necessary.
• Proactively recommend process improvements and automation opportunities, initiating actions or projects for continuous improvement.

More about you:

• 4+ years experience in Billing processes and understanding of Systems, Payments processing and Revenue Assurance processes and solution implementation. 
• Experience leading as Business Analyst and strong functional knowledge of Billing Solutions, processes, and operations.
• Advanced English level.  
• Highly self-motivated, able to successfully manage internal and external business partnerships, and drive results in a dynamic environment.
• Ability to communicate at all levels including with senior stakeholders and management of project teams.
• Analytical in their decision making, with a demonstrated ability to drive issues and projects to completion.
• Results oriented with ability to overcome obstacles and deliver results that help Experian globally.
• Good understanding of the end-to-end Prospect to Cash processes and solutions concepts.
• Strong presentation and communication skills.
• Strong attention to detail.
• Experience with documentation of Business Processes and Systems.
• Strong skills in Word, Excel, Power Point
• Ability and motivation to learn and grow skillset.  

Preferred Qualifications:

• Degree in Finance, Accounting, Computer Science, or equivalent will be desirable.
• Having worked with Aria billing solution will be helpful (if not training will be provided). 

This is a permanent home-based role in Costa Rica. No relocation available.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.