Partner Account Director

Job Family:

IT Project Management (Digital)

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Guidehouse Digital is looking to fill a Partner Account Director role. The Partner Services team is responsible for the ensuring that all Grant Solutions Partners can successfully manage their grants business using our system and service offerings. We bring value to their business by offering strategic guidance on grants business processes, policies and regulations, understanding business needs and offering creative solutions, and ensuring the successful end-to-end processing of grants from application to award. 

As a part of the Partner Services Department, the Partner Account Director is responsible for building and maintaining the relationships with our Federal partners. The Partner Account Director advocates for the partner’s interests and will work to obtain the resources that are necessary to deliver the services required by the partner.  The Partner Account Director is accountable for the overall delivery of products and services to the partner and is focused on ensuring the partner has a successful engagement with our organization.

• Leads and manages overall Partner communications and acts as the primary liaison between Program and Partner. Oversight of all Partner-related activities, support, and relationship management at all levels (Executive to User). Primary relationship management is focused at the Partner Executive and Senior Management level.

• Building and nurturing relationships with stakeholders.

• Learning and understanding Federal Partner’s business and mission to lead and execute a strategic plan aligned with program and agency goals.

• Coordinating and communicating service delivery to the Federal Partner, working with the appropriate service teams.

• Accountable for Federal Partner’s financial budget and spend against plan to include understanding, managing, monitoring, and reporting out on the budget.

• Coordinate service deliveries to the Federal Partner, including meetings with relevant project management resources and tracking key funding documents.

• Clearly communicating Federal Partner needs to Federal and contractor management.

• Learning the ins and outs of the software system in order to provide technical troubling-shooting and problem-solving expertise.

• Become a Subject Matter Expert (SME) on system components in order to fully service the Federal Partner's needs in the forms of technical analysis, trouble-shooting, and offering advice on future enhancements.

• Consult with the PMO to determine resourcing needs for successful partner service delivery.

• Identifies and drives new growth opportunities that will improve the Federal Partner’s business process or facilitate expansion of product use.

• Engage with development teams to stay informed on new features and capabilities in order to demo and roll out new services.

• Create and deliver status reports to management.

• Collaborate with other Partner Relationship Managers to identify opportunities to improve overall service delivery to Federal Partners.

• Provide mentorship and guidance to junior team members and direct reports.

What You Will Need:

• Bachelor’s Degree or Additional FOUR (4) years of an equivalent combination of education and training that provides the required skills and abilities.

• Minimum of TEN (10) years experience in a customer facing role.

• Experience in supervising small teams.

• Delegating tasks and keeping small- to medium-sized teams organized and on task.

• Providing customer support for a large business system

• Experience with supporting or promoting IT development projects.

• Ability to comfortably interface with senior level management.

• Understanding of Federal Government information needs

• Ability to effectively communicate with technical and non-technical stakeholders.

• Strong interpersonal and customer service skills

• Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately.

• Exceptionally strong organizational and planning skills with the ability to recognize, prioritize, track, and resolve multiple ongoing issues.

• Ability to converse on system requirements and advocate for Partners needs.​

What Would Be Nice To Have:

• Technical troubleshooting experience

• Requirements gathering/UAT experience

• Documentation experience

• Experience using an internal ticketing system

• Advanced knowledge of the Grants Management Industry

• Technical implementation experience as Project Manager or Account Manager

• Experience working within the Department of Defense (DOD)

The annual salary range for this position is $86,500.00-$129,700.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.