Financial Application Support Engineer (Remote)

OTC Markets Group Inc., operator of premier US financial marketplaces, is seeking an overnight remote Financial Application Support Engineer (FIX and other systems) to support our suite of products. The individual will be responsible ensure the reliability of our business's critical application processes and their associated infrastructure. They will be assisting internal and external clients by acting as a first point of contact for both application and data queries. Ideally, the hired individual will have experience installing, administering, and supporting equities FIX connectivity and related applications.

This position is remote and reports to a New York City office. The individual in this role will work solely with US based staff and needs to be comfortable handling all aspects of the job independently while other team members are off duty.

The Application Support Engineer is responsible for performing the following tasks:

• Installing, administering, and supporting trading system applications
• Documenting and maintaining run-books and recovery procedures for applications and services
• Monitoring of processes, connections, and trade flows
• Serve as Subject Matter Expert on application support and liaise with other teams with regards to incident escalations, application rollouts, and integrating applications with production and nonproduction infrastructure
• Financial Information eXchange (FIX) onboarding, trade support and FIX connectivity production troubleshooting. 
• Supporting Sales and Trading Support teams with client inquiries
• Help identify methods to improve service resiliency
• Monitoring of regulatory reporting obligations
 
Qualifications:

• We are seeking candidates with a thorough understanding of the trading lifecycle. Our suite of products requires extensive knowledge of financial industry terminology and an understanding of the underlying finance workflows
• An ideal candidate would have 3-5 years prior exposure to providing clients with technical support, troubleshooting and/or application support. We may also consider individuals who have experience in Client Trade Operations within a Financial Service firm.

Required Skills:
• FIX protocol/FIX application support
• Trade support experience
• UNIX/Linux command line knowledge
• Scripting/programming (bash, Perl, Python, or equivalent)
• Basic level knowledge of networking

Preferred Skills:
• Unix/Linux systems administration
• AWS support and deployment (EC2 administration, CloudFormation, etc.)
• Market data feed/multicast experience
• Knowledge of SQL
• TCP/UDP troubleshooting experience
• Strong interpersonal skills
• Excellent communication skills -- very important!

Education:
• Bachelors highly preferred; Computer Science or Information Technology degree a plus.

At OTC Markets, we invest heavily in employee satisfaction and offer all our employees a highly competitive compensation package. As a dynamic, growing company that fosters an open culture, we emphasize autonomy, responsibility, innovation and self-discipline. We are looking for someone who wants to make an impressive impact at a company with a reputation for quality and achievement.

Our Core Values are incorporated in each aspect of our Company. We encourage autonomy, professionally passionate discussions of opposing viewpoints, creativity and transparency. We are Open, Transparent, and Connected. We are OTC strong. OTC Markets - we all win together. Come as you are and just be you. We are an equal opportunity and E-verify employer and prohibit discrimination and harassment of any kind. 

OTC Markets Group Inc. (OTCQX: OTCM) operates regulated markets for trading 12,000 U.S. and international securities. Our data-driven disclosure standards form the foundation of our three public markets: OTCQX^® Best Market, OTCQB^® Venture Market and Pink^® Open Market.

Our OTC Link^® Alternative Trading Systems (ATSs) provide critical market infrastructure that broker-dealers rely on to facilitate trading. Our innovative model offers companies more efficient access to the U.S. financial markets.

OTC Link ATS, OTC Link ECN and OTC Link NQB are each an SEC regulated ATS, operated by OTC Link LLC, a FINRA and SEC registered broker-dealer, member SIPC.

To learn more about how we create better informed and more efficient markets, visit www.otcmarkets.com.