Portfolio Manager Enterprise Forms

Reporting directly to the Senior Manager of the Business Services Unit, the Portfolio Manager for Enterprise Forms is responsible for the creation, coordination, and maintenance of standardized clinical forms and form processes across the Mass General Brigham enterprise.

This position will supply Health Information Management expertise to procedural owners, Subject Matter Experts (SMEs) and end users throughout the development, review, and maintenance of all forms according to established organizational policies, regulatory requirements, and legal guidelines. A particular emphasis of this position is to manage the relationship with our Forms vendors and Digital team ensuring that front-line staff can access proper forms for completion.The Portfolio Manager’s work includes group facilitation, content analysis, form creation, maintenance, and tracking of key development milestones. Upon initiation of a project, the primary responsibility of this position is to support the Senior Manager and members of the Mass General Brigham leadership team in the form development life cycle. This position requires strong writing, communication, and organizational skills, as well as excellent interpersonal and facilitation skills.Principal Duties & Responsibilities: - Responsible for the development and standardization of forms across Mass General Brigham, providing expertise in the creation of new and maintenance of existing forms. Serve as an enterprise Subject Matter Expert in the development and implementation of forms. Ensure standardized procedures or instructions for using forms are documented to ensure consistency in the related workflow. - Work closely with the Mass General Brigham’s form vendor’s Software Application Administrator in the development and creation of workflow processes for Mass General Brigham clinical forms, including system workflow for scheduled form reviews and changes. - Serve as the Enterprise HIM control point, working collaboratively with form owners, SMEs, and the Digital Team to ensure established processes are followed for system, workflow, and compliance changes and form updates. Establish and adhere to service-level agreements for all assigned work. - Manage the inventory of Mass General Brigham clinical forms. Find opportunities to improve, eliminate, and consolidate the current form inventory across the enterprise toward enhancing workflow processes. - Provide education on form standards and requirements, ensuring the continuity of established form standards and change processes. - Document and maintain standard operating procedures (SOPs) to support the standardized use and training needs for form administration.

Secondary Duties: - Act as facilitator to the Mass General Brigham Health Information Management Executive Committees. General administrative duties include scheduling attendees and reviewing materials before meetings, preparing meeting agendas & minute-taking, coordinating internal and external presenters, assisting with presentation preparation, etc. - Maintain version control of policies and procedures, including coordinating the production of documentation. Manage the updating of policies in the Policy Management System (Archer), including tracking the review and updating of policies and procedures; supporting the owners of the documents with their review; ensuring the documentation is sent to the approving committee in good time; and working with relevant staff to ensure prompt publication of approved documents. - Work as a team with department counterparts on planning and implementing assigned projects and products. Participate on various committees and project teams as needed. - Other duties as assigned.

Qualifications - Bachelor’s degree in health information management, Healthcare, Communication, or a related field is required - Minimum of 5 years related experience, including experience with clinical content development, project management, and process improvement, preferably in a healthcare setting. - Experience in Health Information Management, Communication, or in the administrative area of healthcare is strongly preferred.

Skills / Abilities / Competencies - Strong communication skills with the ability to successfully navigate complex, matrixed environments to get results with diplomacy. Exceptional writing, grammar, and language skills. - Effective communicator with proven ability to build consensus across teams, establish contacts, and build strong working relationships with clinical and administrative colleagues across teams and workgroups, including the ability to engender trust and confidence. Demonstrated capability to collaborate with others of different skill sets, backgrounds, and levels within and outside the organization. - Excellent organizational skills and attention to detail, ability to review deliverables for completeness, quality, and compliance with established standards, taking corrective action as necessary. - Strong critical and analytical thinking skills. Ability to work both independently and as a member of a team, manage multiple tasks and projects, meet deadlines, and manage schedules. Ability to effectively plan and facilitate meetings and workgroups. - Self-motivated, independent, and able to learn quickly and work with little or no direction. Ability to understand the work environment and competing priorities while developing and meeting goals. - Understanding or demonstrated ability to interpret healthcare regulatory requirements and hospital policy.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.