HR Account Manager - Remote

Position Summary: HR Account Manager

We are seeking a dynamic and results-oriented individual to join our team as an HR Account Manager. This role requires a highly skilled professional who can effectively manage multiple client accounts simultaneously while overseeing various types of consultants to ensure the success of our customers. As an employer, we value individuals who exhibit a strong sense of accountability, demonstrate exceptional project management capabilities, and strive to deliver unparalleled client satisfaction. **

Candidate Profile**

• The ideal candidate for this role is deeply committed to customer satisfaction and possesses a strong aptitude for building and nurturing client relationships. You will serve as the primary point of contact for our clients, responsible for understanding their unique needs and ensuring the longevity of their partnership with our company.
• Exceptional communication skills, both verbal and written, are essential for success in this role. You must be adept at articulating ideas clearly and promptly responding to client inquiries and concerns.
• Ownership mentality is a core attribute we seek in candidates. You should approach your work with a high level of responsibility, urgency, and accountability, consistently striving to exceed client expectations.
• This role demands a meticulous attention to detail and the ability to manage multiple tasks and projects concurrently. You should be self-motivated, organized, and capable of delivering high-quality results within specified timelines.
• Enthusiasm for driving positive change and delivering exceptional customer experiences is crucial. We are looking for individuals who are passionate about human resources and possess a proactive mindset in addressing challenges and seeking innovative solutions.
• You approach challenges with a positive mindset, proactively seek solutions, and adapt quickly to changing circumstances.

Essential Duties And Responsibilities

• Manage multiple client accounts simultaneously, serving as the main point of contact and ensuring the successful delivery of HR consulting services.
• Coordinate and project manage various consultants across different specialties to meet client objectives and ensure customer success.
• Develop and maintain strong client relationships through regular communication, understanding client needs, and providing strategic HR guidance.
• Collaborate with internal teams to identify opportunities for process improvement and implement best practices to enhance client satisfaction.
• Conduct regular assessments of client accounts, identify areas for growth and improvement, and develop strategic plans to address client needs.
• Provide timely and accurate reporting to clients on HR initiatives, project status, and key performance indicators.
• Stay updated on industry trends, regulatory changes, and best practices in HR to provide informed recommendations to clients.
• Other duties as assigned.

Qualifications (Knowledge, Skills, And Abilities)

• Prior experience working in a multi-client environment is required
• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum of 5 years of experience in HR account management, customer engagement, customer success or consulting roles, preferably in a client-facing capacity.
• Proven track record of successfully managing multiple client accounts and projects simultaneously.
• Strong understanding of HR principles, practices, and regulations.
• Prior Payroll/Benefits processing experience preferred
• Excellent project management skills with the ability to coordinate and oversee various consultants to achieve client objectives.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Highly organized with a keen attention to detail and the ability to prioritize tasks effectively.
• Proficiency in HRIS platforms and other relevant software applications (Examples: SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom and/or Paychex)
• Professional certifications such as PHR, SPHR, or SHRM-CP are a plus.

Our Commitment To An Inclusive Workplace

HCM Unlocked is an Equal Opportunity Employer and committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodation is available for applicants with disabilities.

HCM Unlocked participates in the E-Verify Employment Verification Program.