UX Researcher/Designer

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: UX Researcher/Designer

Department & Team: Engagement & Experience, Customer Success Digital Transformation

Job Reports to: Senior Director, Customer Success Digital Transformation

Location: Anywhere, USA

Summary

As a UX Researcher/Designer on the Customer Success Digital Transformation (CSDT) team, you will be presented with an important opportunity to innovate by studying and researching project challenges, cultivating curiosity, ideating and collaborating with talented cross-functional minds, designing the right things (using design thinking principles with an emphasis on user testing), and designing the things right. Product-supporting sites are your initial focus, including knowledge, support, and the online community.

You are joining one other UX team member on the CSDT team and with that responsibility comes the opportunity to collaborate and help create your UX team culture. You value the opportunity to share and be generous with what you know, with the goal of bolstering collective successes. Strong communication skills, a creative mindset supported by design thinking principles, and the drive to achieve and celebrate results as a team are critical in this role.

Responsibilities/Job Duties

• Work cross-functionally with product owners, UX, program managers, software engineers, and other stakeholders

• Research and incorporate best practices 

• Conduct discovery and design sprint workshops

• Create wireframes and hi-resolution designs for web and mobile 

• Conduct usability testing and user interviews

• Design visuals, layouts, and web interactions 

• Clearly communicate and demonstrate design proposals and evangelize solutions 

• Keep current with evolving design trends, technologies, and best practices

• Provide and accept feedback empathetically and respectfully 

Qualifications

• 5+ years proven experience designing for both web and mobile, for a global audience

• Experience with whiteboarding, wireframing, and prototyping tools such as Figma and Miro

• Expertise with Adobe Creative Cloud and other industry-standard creative tools

• Experience with online testing solutions such as Maze and UserTesting

• Excellent interpersonal, collaboration, communication, and negotiation skills 

• Thorough understanding of usability testing, user-centered design, and design thinking best practices

• Excellent problem-solving skills

• Outstanding leadership and organizational skills

• Experience working in cross-functional environments

• Must be willing to travel up to 15%

• Ability to travel internationally

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$106,750.00 - $209,450.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.