Senior Community Management Specialist

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

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About the Company:

As a leading internet technology company based in China, NetEase, Inc. (NASDAQ: NTES and HKEX:9999, “NetEase”) provides premium online services centered around content creation. With extensive offerings across its expanding gaming ecosystem, the Company develops and operates some of China’s most popular and longest running mobile and PC games. Powered by industry-leading in-house R&D capabilities in China and globally, NetEase creates superior gaming experiences, inspires players and passionately delivers value for its thriving community worldwide. By infusing play with culture and education with technology, NetEase transforms gaming into a meaningful vehicle to build a more entertaining and enlightened world.

In this role, you will：

• Collaborate closely with global Marketing, Community and Product team to ensure the quality and continuity of our community services.
• Analyze and report post-release player sentiment.
• Manage global public communications during patch deployments.
• Oversee overall community growth strategy and direction to expand community size from Discord, Facebook, Twitter and etc.
• Participate in day to day communications during publishing process.
• Manage emergency public communications for urgent issues impacting the game based on an oncall schedule.
• Monitor social media, identify issues, report or escalate them based on severity.

We are looking for：

• Experience in community management or in LiveOps
• Hardcore gamer with rich experience especially in PC game. Survival Game, Sandbox Game or Shooting Game fan is a plus.
• Ability to drive collaboration across language and culture.
• Experienced in bilding communication frameworks between teams – with a mix of patience and goal orientation to navigate complex cultural, technology and product requirements
• Proactive, outgoing personality that feels comfortable in a community role
• Ability to quickly triage and prioritize issues, even under time pressure
• User-focus, passionate, scrappy, solutions-focused, and innovative.

Perks of Benefits:

Generous paid vacation - up to 25 days! Generous parental leave (12 weeks at 100% pay) and family care leave. Company-paid Life Insurance Health & wellness stipend.

Salary Range:

USD 75,000--140,000 / year

NetEase Games is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against based on disability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please be noted that ONLY one application can be made at a time. Duplicated application will be withdrawn.