Clinical Trainer Compliance Specialist

Description

POSITION SUMMARY:

The Clinical Trainer and Compliance Specialist is responsible for back-officetraining, a variety of audit and administrative responsibilities to ensure medical quality assurance and standardization of best practice across the organization. The CTCS is responsible for developing, planning, organizing, and delivering training programs related to all back office and nursing functions of the organization to improve the staff and patient experience. Training programs will be determined by internal organizational needs, strategic goals, objectives and compliance within state and federal training requirements. The Back Office Trainer will work collaboratively with content experts to establish training material and job-specific competencies. This position may require a varied work schedule as well as frequent travel between CMC sites.Clinical Trainer and Compliance Specialist reports to the Associate Director of Clinical Services.

MINIMUM REQUIREMENTS:

• High school diploma or GED with 5 years of experience, or AA degree with 3 years of experience. Experience should reflect progressive responsibilities as a clinical team leader/supervisor.
• Registered Nurse, Licensed Vocational Nurse, or Medical Assistant.
• Excellent communication skills.
• At least 3 years of experience managing programs such as, the Vaccinations for Children/Adult program, CLIA lab, and/or Sterilization of instruments.
• Experience with Community Health Clinical Programs and quality assurance compliance standards including health planrequirements and Joint Commission regulations.
• Intermediate to advanced experience utilizing Microsoft Office (Word, Excel, and Outlook)
• Valid California Driver's license, proof of insurance, and personal transportation
• Must be able to travel to various work sites as needed.

Qualifications

SPECIFIC DUTIES:

• Develops and delivers comprehensive back-officetraining for all clinical staff, including new hire orientation, annual compliance training, and overall training needs for optimal standardization and best practice across the organization.
• Develops and promotes a mentor program to encourage success during the first year for all new clinical staff.
• Manages and updates the master clinical staff training calendar for CMC.
• Maintains training supplies inventory.
• Invests in the training and knowledge of the Back Office Supervisors and Medical Assistant Team Leads to create strong clinical leaders within their assigned region.
• Collaborates with the Associate Director of Operations as a clinical partner to drive results through data with the adoption of standardized best practices within their assigned region.
• Works with the Director of Environmental Safety (DES) on Infection Control audits, Environment of Care audits, and survey preparedness audits.
• Performs audits, collects data entry of audit results, and tracks and shares audit results.
• Oversite of Vaccine Inventory Management to ensure that vaccines inventory is compliant based on vaccine management standards to ensure efficacy.
• Works with DES regarding Vaccines for Children (VFC) and Vaccines for Adults (VFA) logs and reports.
• Assists with and keeping track of VFC/CHDP/Health Plan Facility Site Review process and applications for new and current sites.
• Become HAM Radio certified within 90 days of hire/transfer into thisrole.
• Act as back-up HAM radio operator when needed.
• Works with DES on Emergency Management assignments and assists with coordinating events during statewide drill exercises.
• Attendsand Assists with Environment of Care (EOC)meetings,
• Assist with tracking data for Emergency drills/Safety Inspection Checklist input and tracking.
• Works with DES on preparing sites for audit readiness for all auditing agencies and working with DES during these audits.
• Generate Infection Control reports from Tableau.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of adult learning styles and effective education techniques to drive best practice standardization.
• Skills in developing effective training materials and teaching methods utilizing various forms of media and materials.
• Written and verbal communication skills with excellent proficiency in English language and grammar.
• Skill in enhancing learner motivation and in building staff rapport and trust.
• Knowledge of Title 22 and JCAHO education standards; health care safety principles and practices, continuing education requirements for licensed staff.
• Skill in computer software applications such as EHR, word processing, data base, spread sheet, and scheduling.
• Knowledge of organization policies, procedures, and systems
• Knowledge of quality assurance practices
• Knowledge of routine office practices
• Knowledge of basic mathematics to make calculations, balance and reconcile figures.
• Ability to communicate verbally and written at a college level.
• Skill in gathering and reporting information.
• Ability to work effectively with staff, co-workers, and external agencies.
• Ability to manage multiple work tasks/projects.
• Ability to pay close attention to detail.
• Ability to work on multiple projects at one time.
• Ability to prioritize projects.
• Listens skillfully and displays a willingness and ability to acknowledge the needs, expectations, and values of others through the use of reflective listening and empathy conveyance. Responds to needs in ways that are helpful and beyond expectation.
• Communicate effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling with every interaction.
• Ability to provide excellent customer service that is reflective of a culture that values trust and respect.

TYPICAL PHYSICAL DEMANDS:

Work may require sitting for long periods of time, stooping, bending, and stretching for materials and supplies. Lift items weighing up to 25 pounds as needed. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and such other office equipment, as necessary. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens and to work in an environment which can be stressful.

TYPICAL WORKING CONDITIONS:

Work is performed in an office environment within a clinic setting. This is not a remote position. Involves frequent contact with staff and the public. Work may be stressful at times. Contact may involve dealing with upset people.

Community Medical Centers is an Equal Opportunity Employer. It is CMC’s policy to provide equal employment opportunities to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization or on the basis of personal favoritism or other non-merit factors except where otherwise provided by law.