Client Success Manager III

Client Success Manager III

Location: Remote East Coast United States (We are open to a remote employee that can travel to prospects and clients as necessary within a specific region)

US Citizenship Required

BlueVoyant is looking for a Client Success Manager to lead our clients’ Managed Security Service experience. You will be part of a fast-paced team with a mission to drive client engagement and advocate for the overall client experience with key stakeholders from BlueVoyant.

Key Responsibilities

• Own a portfolio of client relationships and the individual client journeys from onboarding into steady state
• Serve as the operational interface among various BlueVoyant operations teams to:
  • Ensure consistent quality of service delivery
  • Steward client issues from identification through resolution
  • Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team
  • Deliver evidence of ongoing performance improvements in partnership with our SOC team
  • Create and execute service improvement plans as appropriate
• Manage the client experience to achieve a likelihood to recommend rating with our clients
• Drive successful service renewals through high client satisfaction
• Engage clients to participate in case studies and other marketing events
• Identify and position cross-sell and up-sell opportunities in partnership with Sales
• Serve as a strategic advisor with guidance on cybersecurity best practices and industry trends
• Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication
• Contribute to Client Success team continuous improvement efforts

Required Competencies

• Must have 3+ years of consulting experience working with Big 4 and top national firms
• Excellent teaming skills
• Exceptional written and verbal communication skills
• Excellent problem solving and conflict management abilities
• Strong attention to detail 
• Able to prioritize a highly varied tasks in order to meet commitments
• Knowledge of and experience with intrusion detection/prevention systems and SIEM software
• Knowledge and understanding of network protocols and devices
• Understanding of Managed Security Service delivery processes
• Advanced knowledge of cyber security business products, industry trends, and best practices
• Ability to understand client business drivers and risk tolerance and apply industry trends
• Understanding of BlueVoyant differentiators and ability to communicate our value
• Ability to thrive in a complex and rapidly changing environment
• Willingness to be available and responsive to clients’ needs as required

Preferred Qualifications

• 5-7 years of hands-on client relationship management experience with a focus in Managed Security Services or Technology 
• Security +, Network +, CISSP, and other relevant certifications preferred

Education

• Bachelor’s degree in Information Security or IT-related industry experience 

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Disclaimer: Please note that pursuant to contractual requirements and applicable law, in order for employees to perform work on some of the company’s federal contracts, U.S. citizenship is required. Accordingly, an employee’s ability to perform work on such contracts is contingent upon the company’s verification of the employee’s citizenship status. Furthermore, individuals may be subject to additional background checks and fingerprinting.

BlueVoyant Candidate Privacy Notice

To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - Candidate Privacy Notice