Sales Operations Analyst

Overview

Smartling is seeking a Sales Operations Analyst for a remote, work-from-home position. We are looking for a highly experienced CRM and Email Campaign Specialist with expert-level proficiency in HubSpot and Salesforce. This role is crucial for enhancing the productivity and effectiveness of our B2B technology company's sales and marketing teams. The ideal candidate will possess deep expertise in managing and optimizing CRM systems, particularly HubSpot, and a strong command of Salesforce Object Query Language (SOQL) and HubL for advanced data analytics and system customizations. This role demands a candidate who can seamlessly blend technical CRM expertise with HubSpot operations, ensuring that our sales and marketing efforts are both effective and efficiently executed.

Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.

You Will

• Serve as the primary administrator for our HubSpot CRM system, ensuring its optimal configuration, customization, and integration with Salesforce. Utilize extensive knowledge of HubSpot for creating sophisticated modules, workflows, and user experiences
• Manage and optimize the integration between HubSpot and Salesforce, ensuring smooth data synchronization and leveraging SOQL and HubL to enhance system functionalities and data insights
• Plan, develop, and execute  email campaigns within HubSpot. Handle all aspects of backend automation with HubSpot, maintaining alignment and maximizing efficiency
• Champion data integrity and quality across both platforms. Analyze complex sales data using SOQL to identify trends and opportunities for process improvements
• Produce detailed reports on campaign outcomes and CRM performance metrics regularly. Implement ongoing enhancements based on analytical insights and best practices in A/B testing
• Provide advanced training and support to team members on effectively utilizing HubSpot and Salesforce. Offer expert guidance during weekly office hours to help optimize sales and marketing operations

You Have

• Advanced proficiency in HubSpot administration, including extensive experience with custom module development, complex workflow creation, and performance optimization
• Expert knowledge of Salesforce Object Query Language (SOQL) and HubL for precise data manipulation and reporting
• A proven ability to manage large-scale email campaigns and a strong understanding of email regulations, best practices, and analytics
• Demonstrated experience as a HubSpot and Salesforce Administrator, with in-depth knowledge of both platforms
• Exceptional analytical, problem-solving, and interpersonal skills, capable of leading initiatives and collaborating effectively in a dynamic environment
• Bachelor’s degree in Business, Marketing, Information Systems, or a related field

Preferred but not required

Experience using Jira, Asana, G Suite, Apollo.io, Regie.ai 

You Are

• Self-organized. Self-starter and eager to grow
• Process Oriented. Well-organized, demonstrating attention to detail.
• Team player. Ability to work effectively and cross-functionally with all levels of management, both internally and externally.
• Results-focused. Center on professional and personal growth.
• Enthusiastic. A fun and energetic co-worker.
• An analytical thinker. “If there is a problem I have a solution” attitude.
• Strategic. Translates high-level strategies into practical implementation strategies.

 You Will Enjoy

• Freedom 🏡 - we are remote first
• Growth  - an opportunity to learn and advance your career
• Wealth 💰 - we offer a competitive salary and 401(k) + company match
• Wellness - medical, dental, and vision insurance for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave
• Culture 🤝- an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral program and Apple equipment

We are considering candidates based in Eastern and Central time zones at this time.

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use the E-verify platform for work authorization verifications.

*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

The US national total pay range for this role is $55,000-$75,000, including a variable incentive component. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and my vary from the amounts listed.