Construction Project Controls Business Process Management Program Manager

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 113 offices in 46 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Apply six sigma methodologies and industry expertise/best practices to advise and support on: 

• Support the implementation of process improvements or roll out of new processes, measuring project progress and risks to successful implementation and change for client stakeholders (Deliverable: develop implementation plan, business requirement documents, training documentation, process procedures and functional process maps in LucidChart) 
• Reviewing existing processes, identifying opportunities to streamline (Deliverable: documented findings with recommendations for improvement) 
• Defining meaningful business process metrics to drive process effectiveness and monitor accordingly (Deliverable: documented findings with recommendations for improvement, report quarterly for continuous improvement) 
• Defining process standards and governance for Program Controls Group (PCG) process management and adherence (Deliverable: recommended standards and governance based on PCG needs, industry and program management best practices) 
• Support – and facilitate- regular alignment meetings and stakeholder feedback sessions 
• Support testing of new technologies and enhancements including user acceptance testing (UATs) for process updates within Google systems 

 
Administrative Responsibilities: 

• Schedule meetings, trainings & workshops within 2 business days of request  
• Produce meeting notes and minutes within one business day of meeting, training and workshops   
   

Reporting Responsibilities :

• Monthly program progress/status against goals, including challenges & issues  
• Monthly record & tracking of program risks 
• Quarterly reporting and on business process metrics and impact analysis 
• Quarterly updates for PCG newsletter on Business Process Management Program 

• Bachelor's degree in construction management, engineering, project management, or a related technical field. 
• Minimum of 5 years of project controls experience on major projects and programs. 
• Minimum of 5 years of onsite construction management experience.  
• Proven record of successfully implementing processes and procedures on major projects or programs. 
• Proficiency in reporting systems and tools - Google Suite, Tableau, Data Studio  
• Excellent communicator with various stakeholders including high-level management.  
• Turner & Townsend are engaged with one of the largest Technology companies to support their global Data Center program. We are seeking the ideal Program Manager to help our client achieve their program aspirations to drive efficiency and innovation within the Data Center environment. You will work within a team of professional business consultants with a focus on service excellence and stakeholder management. 

Key Required Attributes: 

• Strong communication skills, both verbal and written, and ability to supervise team members. 
• Multitasking and time management in a fast-paced environment. 

The salary range for this full-time role is $100K-$165K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s location, experience, and qualifications.

*On-site presence and requirements may change depending on our client's needs.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.