Associate Director - Life Sciences Patient Services

Job Family:

Strategy & Transformation Consulting

Travel Required:

Up to 25%

Clearance Required:

None

Is life sciences in your DNA?  Breakthroughs in pharma are helping people live healthier lives, while medical devices enable patients to proactively maintain health – this is undoubtedly a transformative time for health care companies. Guidehouse’s Life Sciences practice is an engine of innovation, helping pharmaceutical, biotech, medical device, and diagnostic companies develop custom solutions that tackle today’s challenges, while anticipating tomorrow’s. You will have an immediate impact by partnering with our clients, across all levels, to deliver product planning, pricing, reimbursement, product commercialization, and regulatory and compliance solutions.  Do you think you are up for the challenge? 

 We continuously strive to foster an inclusive and diverse work culture and thoughtfully develop our people through challenging work, valuable learning and educational programs. We cultivate a culture of mentorship and feedback for professional and personal growth.  We help our clients take control of their future. This mission extends to our employee's careers, health and well-being and by the many ways we give back to our communities. If you’re passionately motivated to make a difference and deliver exceptional work, we invite you to learn more about your career opportunities at https://guidehouse.com/careers

What You Will Do:

The Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device, companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensuring that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions.

Associate Directors are responsible for managing and leading projects from cultivation to completion.  In this role, you will lead the activities of the designated project team and support the day-to-day management of the client relationship through content expertise and thought partnership. You will effectively develop and manage work plans, staffing, deadlines and budgets and manage multiple projects simultaneously. Your work products are high quality and client-ready.  In this visible role, you’ll lead team meetings and guide, manage, and coach staff consultants, providing constructive feedback on their project participation and overall career development. You will also collaborate with Directors and Managing Directors, keeping them abreast of project progress and important developments.  You will also take part in sales initiatives and practice development.  Travel is project dependent but averages 30 percent.

Guidehouse encourages career development and hiring for the long term.  Associate Directors follow a clearly defined career path.  As you hone your sales, project management skills, ability to manage multiple work streams, professional expertise, and meet client and business development goals, you will progress to the next level, Director. 

Common projects include:

• Defining patient treatment journeys, identifying potential Patient Services engagement points, key barriers, and areas of unmet need to inform design of potential PS offerings

• Conducting secondary market research on competitor/analog offerings

• Conducting primary market research with a range of stakeholders to identify needs & validate potential support

• Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer experience, the mix of programs and services, and level of support provided

• Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support)

• Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights

• Engaging executive level audiences to deliver actionable insights and recommendations

• Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping)

• Developing and managing junior staff development

What You Will Need:

• BA/BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study, advanced degree/PhD preferred.

• 7-10 years of relevant life science industry (pharmaceutical, biotech, specialty pharma) and strategy consulting experience (direct Patient Services consulting experience preferred).

• Must have subject matter expertise in patient services programs, including Patient Services program design, PS regulatory / compliance issues, patient journey development particularly for specialty medications (e.g., high cost, biologics, CAR-T, REMs, drug-device combinations), Organizational design and change management, and Primary research

• 3 plus years leading project engagements which includes planning, scoping, budget development, management and resource allocation, and managing multiple or more complex projects within scope, timeline and budget.

• 3 plus years formal management of team performance to achieve project goals and exceed client expectations.

• Must be willing and able to travel to client sites across the US, up to 30% of the time.

• Demonstrated success formally supervising, coaching and mentoring junior level staff including ownership and guidance of their career development.

• Authorized/eligible to work for any US employer without sponsorship.

What Would Be Nice To Have:

• Must have excellent written and oral communication skills.

• Track record of managing a team’s performance to achieve project goals and exceed client expectations.

• Must be collaborative and a team player.

• Must have exceptional client management experience including expanding client relationships within an organization.

• Experience working and collaborating with senior leadership to pursue add-on and cross business opportunities at external clients. 

The annual salary range for this position is $144,400.00-$216,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.