Associate Account Manager - International

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:
Aetna International is looking for a motivated, detail oriented individual to join the Team.

The International Associate Account Manager is responsible for supporting the Account Manager with retaining and growing a specific book of business. The Associate Account Manager will handle incoming requests from producers and plan sponsors, and Account Manager.

The ideal candidate is detail oriented and able to manage high volume of work. They will be able to communicate and present information to audiences at all levels, both internally and externally.

Fundamental components:

• Meet with customers frequently via phone and video conferencing.

• Lead calls and web-based meetings.

• Engage with other Aetna departments in issue resolution, identify gaps in service, and develop an actionable solution.

• Responds to customers' requests for network analysis, benefit plan design changes, benefit questions, billing issues, member eligibility and claims.

• Build internal relationships with teams that support our business.

Required Qualifications:

• 1-5 years health insurance industry and or customer facing experience.

• Active Health & Life Insurance license or must be obtained within 60 days of hire.

• The candidate will potentially need to support client needs in multiple times zones.

Preferred Qualifications

• Supports a positive team environment

• Effective communication skills, both verbal and written

• Client service support experience.

Education:
Associate's degree or equivalent work experience (HS diploma + 2 years relevant experience)

Pay Range

The typical pay range for this role is:

$40,600.00 - $89,300.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/22/2024