Client Success Manager

Do you thrive as an individual contributor in dynamic environments, demonstrating expertise in building and nurturing client relationships? If so, we invite you to explore the exciting opportunity awaiting you at PrimePay.

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Client Success Manager. The Client Success Manager (CSM) will be passionate about amplifying the voice of the customer, driving account retention, growth and satisfaction. The CSM sits at the intersection of our customers’ wants and needs, while introducing our increasingly broad payroll and HCM solutions. This role will encompass managing the entire customer journey, from go-live through renewal and expansion.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution! **

Key Responsibilities:**

• Serve as the primary point of contact for clients, understanding their needs, goals, and aspirations
• Drive customer retention, growth, and revenue optimization through personalized and data-driven strategies
• Thrive as an individual contributor in dynamic environments, managing client relationships and exceeding expectations
• Collaborate cross-functionally with internal teams to enhance product/service offerings and customer experiences
• Utilize CRM software, data analysis, and customer success metrics to track performance and drive results

Qualifications

• 2 years Customer Success and/or Account Management experience. Experience with Payroll and HCM solutions is a plus
• Strong communication, negotiation, and interpersonal skills with the ability to build and maintain client relationships
• Proficiency in pipeline management, upsell/cross-sell and renewal negotiations
• Ability to articulate the value proposition of a technology platform to meet client needs
• Ability to thrive as an individual contributor, demonstrating autonomy, initiative, and accountability
• Experience with Salesforce (SFDC) required, Churn Zero experience is a plus
• BA/BS degree

PrimePay Offers:

• A competitive base salary in the $65 - $70K range based on experience plus bonus
• Access to personal, group training and career advancement
• Leadership development through individualized support and career mentoring
• Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD