Senior Compliance Program Manager
74% Flex- Remote from:United States
Senior Compliance Program Manager
Offer summary
Qualifications:
Bachelor's Degree or equivalent experience, 3+ years experience in compliance, security, audit, or software development.Key responsabilities:
- Own & operate continuous monitoring program
- Develop technical documentation & metrics tracking
ujet.cx
Scaleupaboutujet.cx
Job description
Your missions
About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.So can you.
Learn more at www.ujet.cx.
Opportunity
UJET is looking for a motivated individual with solid compliance experience to support a growing global data protection and cybersecurity program. Through close collaboration with engineering, customer success, marketing, legal and other teams, this individual will help us support a broadening security compliance framework that includes SOC 1 and 2, HIPAA, GDPR, EU-US/Swiss-US Privacy Shield, PCI DSS, ISO 27001 / 27018 / 27017 and other industry focused data protection and cybersecurity requirements. This is a senior position and is expected to have a high level of autonomy and ownership over various aspects of the overall program.
Responsibilities
- Own and operate the continuous monitoring program, including:
- facilitating the monthly task distribution among multiple teams
- identifying and implementing improvements to the program
- maintaining appropriate mappings between assets (e.g. controls, policies, owners, risks, etc)
- Staying informed on all team-owned projects, so as to help recognize and champion collaboration when potential overlap is discovered
- Develop, document and implement technical documentation, policies, guidelines, training and presentations
- Develop and track metrics, reporting, and dashboards that illustrate not only project and workload management, but continuous improvement over time.
- Other responsibilities as identified and assigned
Requirements
- Bachelor's Degree or equivalent experience
- 3+ years experience managing programs in compliance, security, audit, or software development
- Experience with agile methodologies and JIRA/Confluence
- Solid experience with at least two of the following: PCI-DSS, HIPAA, SOC, ISO
27xXX, GDPR, CCPA, FedRamp, HITRUST, SOX - Able to manage ambiguity and make decisions in a fast-paced environment
- Skilled at building relationships and credibility with partner teams and external auditors
Preferred Skills
- One or more of the following certifications: CISA, CISSP, CISM, CRISC, PMP
- Deep understanding of at least two of the following: PCI-DSS, HIPAA, SOC, ISO 27xxx, GDPR, CCPA, FedRamp, HITRUST, SOX
Annual US Hiring Range: $130,000 - $140,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
Required profile
Experience
Hard Skills
Soft Skills
- Decision-making in fast-paced environment
- Building relationships with partner teams
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