Sr. Product Owner Manager, CRM Solutions

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

The CRM Sr Product Manager oversees a team of Product Owners dedicated to enhancing and maintaining our CRM systems, focusing on Sales, Marketing, Services, and Customer Experience. This individual plays a critical role in understanding the technical and business aspects of our CRM solutions, ensuring they meet our organization's needs and contribute to our long-term success. This role will work closely with key technology and business partners to develop both business and technical strategies to grow the business and drive operation efficiency improvements.

Responsibilities:

• Lead, mentor, and support a high performing team of CRM Product Owners, fostering an environment of innovation and excellence.

• Develop and communicate a clear vision and strategy for CRM systems within the organization. Ensure that CRM initiatives align with the overall business strategy and objectives.

• Develop productive relationships with business partners across the organization to influence project direction/decisions; assess the risks of various solutions and prioritize competing business demands.

• Oversee the creation and execution of the CRM product roadmap, ensuring that it meets short-term and long-term goals. Prioritize initiatives based on business value, customer needs, and resource availability.

• Establish and monitor key performance indicators (KPIs) for CRM systems to evaluate their effectiveness and identify areas for improvement.

• Lead change management efforts related to CRM system upgrades and implementations. Ensure that changes are communicated effectively and the organization is prepared for adoption.

• Work with the technology organization to define and enhance methodologies and practices for the application lifecycle management, in line with best practice and practical experience of continuous improvement.

• Compliance and Security: Ensure that CRM systems comply with data protection regulations and company policies. Oversee the security of CRM data and user access controls.

Basic Requirements of the CRM Sr. Product Manager:

• 10-12 years of experience implementing and supporting sales and service-based applications such as Customer Relationship Management (CRM), Configure Price Quote (CPQ), community portals, corporate websites, etc.

• 6 years of experience in CRM product management, with at least 4 years in a leadership role within a technology organization. 

• Strong understanding of CRM technology, trends, and best practices.

• Proven track record of delivering CRM solutions that drive customer satisfaction and business growth.

• Excellent leadership, communication, and interpersonal skills.

• Ability to think strategically and execute tactically.

• Experience with agile/scrum methodologies.

• Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics CRM, Hubspot, or similar tier-1 applications..

• Strong organizational skills, the ability to perform under pressure and the management of multiple priorities with competing demands for resources.

• Strong risk assessment, problem resolution, and detail-oriented (i.e., hands-on leader).

• Demonstrated ability to engage both developers and business partners to achieve target outcomes.

• Must be available to work off-hours to support project activities and deployments occasionally.

• Capable of working effectively with a mix of in-person, remote, and offshore team members.

Preferred Requirements of the CRM Sr. Product Manager:

• Strong project management skills, utilizing both waterfall and agile methodologies.

• Previous knowledge and experience working with ERP, Business Analytics, Customer Insight, and Workforce Management tools. 

• Prior hands-on experience performing application configuration or development activities is desired.

• Classroom experience in K-12 public or private school. 

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross annualized salary range for this role is $110,000 - $127,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. 

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.