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Customer Success Manager ($69,000/year USD), Sparkrock

75% Flex
Full Remote
Mid-level (2-5 years)
  • Remote from:United States, Canada...
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Customer Success Manager ($69,000/year USD), Sparkrock

75% Flex
Remote: Full Remote
Experience: Mid-level (2-5 years)
Work from: Canada, United States...

Offer summary

Qualifications:

BA/BS required, 2+ years of experience in customer success or 2-5 years in ERP-related role.

Key responsabilities:

  • Manage relationships with customers
  • Prioritize tasks, act as advisor
  • Advocate for customer needs cross-departmentally
Ionic Partners logo
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Ionic Partners

https://ionicpartners.com/

11 - 50 Employees

aboutIonic Partners

Job description

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Your missions

Are you passionate about building relationships with your customers? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around the world?

Sparkrock helps social benefit organizations like nonprofits, school boards, and government agencies reach their greatest potential by using technology. We help to make these mission-driven organizations more efficient, freeing up their time and resources to focus on the good they want to achieve. Every day, nearly 45,000 people use our ERP & CRM products to make the world a better place, and we’re looking to double our impact in the next three years.

We are seeking an innovative Customer Success Manager to build and strengthen relationships with our customer base. As a Customer Success Manager, you will assist our customers in evolving their organizations through the adoption of Sparkrock’s product. The Customer Success Manager helps to shape the future of business for our existing customers by growing their User, Technical, and Business Success.

If you are highly motivated and love building and growing, this is the place for you!

What you will be doing
  • You will drive the post-sale customer journey and manage the overall relationship with our customers.
  • You will be the customer’s “go to” person during all parts of their journey and will ensure they have a positive experience during and after implementations.
  • You will become our customer’s trusted strategic advisor to ensure our customers are making the most out of their investment.
  • You will be the advocate for customer needs cross-departmentally. 

    • Responsibilities
  • As CSM, you are responsible for managing relationships with multiple customers and developing connections with stakeholders to understand their unique operational challenges and map these to the value of Sparkrock products.
  • You are a proactive self-starter, able to prioritize and complete tasks quickly in a fast-paced environment, and business-focused with the aim of helping clients and expanding relationships.
  • You will act as an advisor and consultant, as well as a customer advocate within Sparkrock.
  • You will do this with deep market knowledge, the ability to engage and communicate the business value of our products, and a drive towards established goals.
  • You are a champion of what is possible for our customers and will proactively work with them to leverage our solutions to match their needs.
  • As Customer Success Manager, you are driven to meet ambitious individual goals to support this exciting time of growth and scale for Sparkrock. 

    • Requirements
  • BA/BS required
  • 2+ years of experience working in Customer Success as a CSM or similar, or 2-5 years of experience working in Non For Profit or Educational organization in an ERP-related role.
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
  • Extensive experience with ERP and/or CRM software and MS Office
  • Proven ability to prioritize work
  • Superior listening skills

    • Nice to have
  • Accounting Designation
  • CRM experience to manage accounts and opportunities
  • Experience as a Customer Success Key Account Manager, Sales, Consultant, or relevant role 

    • What you will learn
  • Sparkrock 365, its features, relevant integrations.
  • You will learn about each of your customers so you can become a trusted and strategic advisor. 

    • Benefits - We don’t call them perks, they’re just part of what makes working at Sparkrock great.
  • We are 100% remote and global. Live your best life, wherever that may be, and never lose out on career opportunities because of it.
  • Flexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results.
  • Dedication to development. We focus on career paths for each and every one of our employees and help provide training to advance at every stage of their careers.
  • Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics
  • Focus on culture. Coffee chats, happy hours, cooking classes, book clubs, and more! 
  • Stipend to help set up your ideal home office
  • Swag! Because who doesn’t love swag?
    • We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. 
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    Required profile

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    Experience

    Level of experience :
    Mid-level (2-5 years)
    Spoken language(s)
    Check out the description to know which languages are mandatory.
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    Hard Skills

    Soft Skills

    • Proactive multitasker
    • Excellent communication and influencing skills

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