Principal Product Manager, Outbound Product Management

Overview

Reporting to the Head of Product Enterprise Adoption & Cloud Readiness, the Principal Product Manager, Outbound Product Management role has a primary focus on ensuring Enterprise sales and marketing teams have a single point of Product contact. You will engage as a Subject Matter Expert with strategic customers during high-stakes pre-sales conversations, serving as product partner in escalations, and driving strategic post-sales conversations to ensure that our customers can adopt our products at scale. You are also responsible for prioritizing Enterprise customer needs with product and solution teams, and building scaled customer learning loops to capture feedback across the Atlassian portfolio of products. **

Compensation**

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $190,400 - $253,800

Zone B: $171,400 - $228,500

Zone C: $158,000 - $210,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. **

Responsibilities**

• Pre-sales engagement at CIO/Sr Director level to partner with sales team to instill customer confidence in our products
• Escalation management - Represent Solution Area and Enterprise in high-priority customer escalations during migration or post-migration phase; internal effort to resolve issues and close the look with customer
• Post-sales/Adoption - partner with Customer Success team for adoption remediation and growth conversations with strategic customers where product intervention would be beneficial
• Represent Voice of the Customer back to product and platform teams
• Develop scaled customer feedback loops across Atlassian product teams
• Deliver Enterprise adoption and growth goals and champion the delivery of Enterprise roadmap across Atlassian portfolio

Qualifications

• 7+ years experience in Enterprise SaaS space
• 7+ years experience in product management
• Background in Enterprise customer-facing situations, to land deals, de-escalate and help improve processes where needed
• Experience building systems to capture and prioritize customer feedback at scale
• Can create impact through product strategy that impacts company performance
• Use a blend of writing and speaking to influence C-level customers and partners
• Have experience in Atlassian’s markets - Collaboration & Work Management, Agile & DevOps, competitive landscape, product development, technology industry and markets
• Can align many teams to achieve Enterprise OKRs
• Executive Presence and customer-facing confidence
• Empathy-driven Product leader who can coach PMs on how to engage with Enterprise sized customers
• Comfortable traveling USA & EMEA for meetings based on business need