Product Designer II - PLG/Onboarding

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As Product Designer II for our Product-Led Growth initiatives, you serve as a catalyst for expanding the acquisition, adoption, and retention of our products by our service professionals (Our Pros). You are an experience-driven designer. You revel in designing delightful flows that drive product value and connection. You possess a deep understanding of growth-driven design principles, and practice empathy by discovering and understanding the needs, motivations, and pain points of our Pros, translating this into effective onboarding flows. You are data-driven, with a strong grasp of analytics and possess the ability to make informed design decisions. You are dynamic, with the ability to pivot quickly based on changing priorities and user needs. 

Our Product-Led Growth team’s goal is to excite and engage potential users, drawing them towards what we offer. Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Advocate for the customer’s needs while balancing the goals of the business
• Create user-centric designs which focus on creating experiences that are intuitive, user-friendly, and delightful to ensuring that users have a positive onboarding experience
• Execute competitor analysis, discovery research, and usability testing
• Build event models, user flows, customer journeys, wireframes, interactive prototypes, and high fidelity UI designs
• Identify barriers to user adoption and devise innovative solutions to address those barriers
• Present and communicate concepts and design rationale to team members and stakeholders
• Innovate and strengthen design principles and repeatable patterns
• Inspire the team and our customers by bringing new ideas and visual experiences to the table and defining next-generation interfaces
• Provide guidelines and documentation that connects and resonates with the teams building our products
• Embrace a mindset of continuous improvement and iteration is to refine onboarding flows based on user feedback and data insights

Qualifications: 

• 3+ years of relevant professional experience in the SaaS product and SMB software space
• Experience using ‘growth stack’ tools (i.e. Amplitude, Segment, Iterable, etc)
• Ability to work in a fast-paced environment as part of a cross-functional team
• Strong problem-solving abilities and a creative, yet analytical, approach to challenges
• Knowledge of technical constraints for web, iOS, and Android

What will help you succeed in this role: 

• Demonstrated ability to drive accelerated product growth and adoption
• Strong visual design skills and high level of comfort with abstract problem solving
• Strong understanding of growth-driven design principles and customer behavior
• Familiarity with data analysis tools and methodologies relevant to growth metrics
• Previous experience working in a startup or dynamic high-growth environment

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1#LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $96,000-$120,000 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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