Technical Support Specialist at Unlayer
72% Flex
Remote: Full Remote
Work from: Pakistan
Offer summary
Qualifications:
Associate's or bachelor's degree in Computer Science, Information Technology, or related field, Proven technical support or customer service experience, Advanced understanding of HTML, CSS, JavaScript, SDK.Key responsabilities:
- Serve as main contact for technical assistance via email and chatDiagnose software issues and provide solutions with clear instructions to clientsInvestigate escalations, lead technical calls, and collaborate with engineering and product teamsDevelop technical documentation and contribute to product improvementProvide follow-up status to clients and update knowledge base.
Job description
Required profile
Experience
Industry :
Spoken language(s)
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Hard Skills
Soft Skills
- Clear communication to tech and non-tech usersEfficiently manage multiple tickets and remain professional in challenging situationsStrong problem-solving skills and attention to detail.
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