Customer Operations Specialist - Italian Team
78% Flex
Remote: Full Remote
Work from: Portugal
Offer summary
Qualifications:
Fluent in Italian and English, High capacity to communicate effectively.Key responsabilities:
- Identify customer needs and help customers use specific features
- Follow-up with customers to ensure issue resolution
- Work closely with internal departments to share customer feedback
- Monitor operational KPIs and seek solutions for recurring issues
- Help establish process standards for consistency and efficiency at scale
Coverflex
Fintech: Finance + TechnologyScaleup51 - 200 Employees
aboutCoverflex
Job description
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Excellent communication skills
- Customer-oriented and empathetic
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