CRM Manager (all genders)

OUTFITTERY is the biggest personal shopping service in Europe. We’re for those who want a little more substance from style, more guidance and expertise - less rules and less routine. Because we believe that style is an unfolding story. We aim to inspire and empower - not dictate what to wear. We understand that style is a journey, and we’re here to guide the way. Every customer gets a personal selection of clothes, which our stylists create out of more than 100 brands - always considering their wishes and budget. Our customers only pay for what they keep. Our mission is to empower anyone to unlock their true style.

Would you like to take over responsibilities and gain strong insights into an E-Commerce company, all of this in a diverse and international team? You could be part of it as a CRM Manager (all genders)!

Your tasks:

• Develop and execute end-to-end CRM strategies leveraging multiple channels such as newsletters and email journeys, direct mailings, push notifications, in-app automations and beyond.

• Forecast, monitor and report on CRM campaign performance.

• Analyze and drive campaign optimization through A/B testing.

• Oversee and optimize the CRM strategy to reach monthly and annual targets for repeat customers

• You work closely with the Product, Mobile and Creative teams to design and launch campaigns. Additionally, partner with Acquisition Marketing, Telemarketing and Customer service to improve and synchronise the customer experience throughout the journeys.

• You extract insights from customer data and define intelligent targeting, personalization and cross-channel communication.

Your Profile:

• You successfully completed your studies with an emphasis on Marketing or a related field.

• You have a minimum of 2 years of experience in CRM with a focus on customer lifecycle, retention & engagement. Experience with Customer Data Platform (CDP) is a plus.

• You are a self-starter and are eager to make an impact.

• You are well organized and always communicate clearly and effectively.

• You have an analytical mindset, but you don’t shy away from creative challenges.

• You are eager to learn and to innovate.

• You are fluent in English, German is a plus.

We offer:

• Flexible Working - Flexible working hours in the home office or in the office, you decide! As a remote company, we leave it up to you where you want to work from. Of course, we will provide you with the necessary equipment to get you started.
• Workation - Wouldn't it be nice to enjoy the view of the sea, snow-covered mountains or a lively city while working? No problem for us! Combine travelling with your work and spend up to 6 months a year abroad.
• Mental Health - Our friends at Likeminded offer individual psychological counseling to all of our employees. Challenges at work, conflicts in your team, personal problems at home or you just feel overwhelmed by a situation? Likeminded's team of psychologists is here for us every day!
• Team Events - Since many of our colleagues work remotely, our teams don't often meet in person to just have fun and get to know each other better. That's why we try to organize regular and fun team events. On- or offline always depends on the current situation.
• Employee Discounts - All employees receive a 40% discount on all OUTFITTERY products. Family and friends also benefit with a 20% discount. In addition, we propose other discounted offers through our cooperation with the Corporate Benefits Platform. Happy Shopping!
• Lunch Vouchers - No good day at work without a good lunch break! With our service from HRmony, you receive up to 50€ monthly on top of your salary for your well-deserved lunch break as a tax-free benefit. Enjoy your lunch!
• Berlin Hub - Colleagues who want to, or whose job requires it, can work from our office in the heart of Kreuzberg at any time. Bring your pet and enjoy the cool air of our air conditioners on hot summer days or the view from our beautiful roof terrace.

Intrigued? Then send us your application, in English, with your salary expectations and possible starting date. Your contact person is Pascal.