Customer Support Representative
72% FlexFull Remote
- Remote from:India
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Customer Support Representative
72% Flex
Remote: Full Remote
Work from: India
Offer summary
Qualifications:
Excellent communication skills in English, Ability to multitask and navigate seamlessly between different channels.Key responsabilities:
- First point of contact for customers across various channels including Voice, Chat, Email, and Social Media
- Flexible shifts, including weekends and rotational week offs, working in different shifts from 7 am to 2 am
Merito.in
Human Resources, Staffing & RecruitingStartup11 - 50 Employees
aboutMerito.in
Job description
Your missions
Our client has a platform of digital first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead more fulfilling life surrounded by wellness and grace.
The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and well-being
Requirements
We are seeking dynamic individuals to join our Customer Support team. As a Customer Support Representative, you will be the first point of contact for our customers, assisting them across various channels including Voice, Chat, Email, and Social Media
Requirements:
- Excellent communication skills with proficiency in verbal and written English.
- Ability to multitask and navigate between different communication channels seamlessly.
- Willingness to work flexible shifts including weekends and rotational week offs.
- Availability to work in different shifts from 7 am to 2 am (9-hour shift).
- For female employees working night shifts, willingness to work until 8 pm in-office before continuing work from home.
- Openness to paid overtime as per business requirements.
- Previous experience in customer service preferred but freshers meeting all requirements and competencies will also be considered.
- Willingness to undergo telephony rounds to assess verbal communication skills prior to the interview.
- Proficiency in grammar with the ability to pass a grammar test.
- Comfortable working from the office.
Benefits
- Competitive salary
- Paid time off
- Opportunities for career growth and development
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Proactive attitude
- Great willingness to learn
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