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After Sales Engineer

Key Facts

Remote From: 
Category:  Sales Engineer
Full time
English

Other Skills

  • Communication
  • Teamwork
  • Problem Solving
  • Strong Work Ethic
  • Professional Responsibility

Roles & Responsibilities

  • At least 3 years of work experience in a related industry
  • Preferred background in liquid cooling industry
  • Associate degree or higher, with allowances for experienced candidates
  • Good communication skills and strong learning ability

Requirements:

  • Manage installation, commissioning, technical training, repair, and upgrade of all liquid cooling products
  • Provide after-sales and pre-sales technical services for various valve products
  • Maintain records of repairs, feedback forms, and after-sales service reports
  • Ensure the professional image of the company and safeguard its reputation

Job description

RESPONSIBILITIES AND DUTIES:

  • 主要负责公司所有液冷产品相关的安装、调试、技术培训以及维修和升级工作;
  • 熟悉暖通相关其他阀门的维修与调试,如平衡阀,压差阀,蝶阀,闸阀,水控阀和止回阀。优先考虑平衡阀和压差阀的维修与调试。有电控执行器产品方面经验者尤佳。
  • 对客户实施各种阀门产品售后服务和售前技术服务工作,搜集并反馈产品质量信息;
  • 配合业务人员做好客户产品信息、故障率资料及其它资料的收集、整理反馈工作;
  • 做好维修记录、信息反馈表以及售后服务报告,同时对其正确性负责;
  • 保管好所领用的图纸、工具、仪器仪表、材料及样机;
  • 做好公司对客户售后政策及文件的信息传递工作。
  • 树立沃茨公司的专业形象,保证沃茨公司的名誉不受到侵害。
  • 以及领导交代的其他工作。

QUALIFICATIONS:

  • 至少相关行业 3 年以上工作经验。有液冷行业背景者优先(能适应经常性出差)。
  • 大专以上学历,经验丰富者可适当放宽。
  • 良好的沟通能力和语言表达能力。
  • 较强的专业学习能力及积极乐观的心态。
  • 良好的团队合作精神及协作技巧。
  • 工作积极主动、吃苦耐劳,具有良好的职业操守。
  • 熟悉办公软件操作。

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